Shipping Information
No Equipment will be shipped to your location. The Directv installer will
bring all of the equipment needed to complete the installation at the time of your appointment. If you have any
questions or need further clarification on this process please feel free to call 1-866-212-2707.
Return Policy / Warranty Information
Please Do Not return any merchandise
to the GetDTVNow Corporate address. Please follow the return policy below. If you have any questions
with regards to our return policy please call
1-866-212-2707 and let our customer service staff help you!
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If you ever need to return a product, simply call us and we will set up a return or exchange.
Returns will not be accepted without a Pre-Authorized Return Number and must be sent back in
original packaging. Refunds are given within 30 days of original invoice date and
original shipping charges are non-refundable. DIRECTV® Receivers that have had
their access cards activated will NOT be eligible for return or refund. It is
not necessary to activate the card in order to determine signal strength
or picture quality. Item(s) not in compliance with the return policy are subject
to a 20% restocking fee and GetDTVNow has sole discretion whether to accept said return.
To Return a Product Simply call our Customer Care Center within 30
days of the receipt of your purchase at 1-866-212-2707 to obtain a RA number.
Once you have been issued the RA number, it is valid for 10 business days from the
issue date. The RA number must be written on the outside of the package as well as on a
copy of the packing list to be included in the returned package. Item(s) should be returned
via a shipping method that provides tracking of package status, such as UPS Ground Service,
as returns can not be processed for items that are not received. Products must be
returned in original packaging. Returns are processed within 5 business days of receipt.
Disclaimer
Despite our efforts to ensure that the information on our website is accurate,
complete and current, there may be instances when information about a Product
contains inaccurate or incomplete data, including data about the Product's price
or availability. We make no warranty or guarantee that the information on our
website is error-free, complete, or current. We reserve the right to correct errors
and/or update the content on our website at any time without notice. We also reserve
the right to refuse or cancel any order containing any error or inaccuracy, including
after the order has been submitted, whether or not the order has been confirmed
and your credit card charged. If your order is cancelled after your payment has
been processed, we will issue a full refund to the original pay type.
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